Best Workplace Solutions’ MODEL Leader program is a direct, hands-on, and immersive leadership training series that exposes attendees to a full scope of leadership principles ranging from the traditional to the cutting-edge.  Participants learn leadership theories, share best practices, and discuss real-world issues with their peers. The interactive series includes many case-study applications where the group works together to develop practical and collaborative solutions to problematic process and people issues.  Each participant receives a MODEL Leader program book with valuable reference materials and tools. Throughout the program, participants build a professional development plan to help them actively transfer and integrate new behaviors into their leadership roles.


Best Workplace Solutions’ MODEL Leader program was created by two award-winning* professionals in the training and development field;  both with years of real-world managerial experience in several industries, as well as degrees and professional backgrounds in Human Resources and Organizational Development. Our facilitators’ combined experience enables a well-rounded, holistic perspective to successfully managing people across organizations and industries.

Our MODEL Leader Program is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP® certifications. The four-day program is valid for (25) PDCs. Many custom versions of the MODEL program are also eligible for credits, based upon the topics included.


Best Workplace Solutions’ MODEL Leader program is offered as a public program or as a private program; depending on the client’s needs.  Public sessions are hosted in Waukesha, WI each month, one day per week over a four-week period. See our upcoming schedule below, with Buy It Now options.  Private sessions are hosted at your location for up-to 24 employees, and content can be customized, including: adding, removing, or re-sequencing topics.  Scheduling options are also individually tailored;  MODEL can be taught in four consecutive days, one day per week for four weeks, or one half-day per week for eight weeks — whichever works best for the client’s day-to-day operations.  Our four-day program overview is as follows:

Session One – Setting the Foundation

  • Defining Leadership and Organizational Responsibility
  • Teamwork Principles
  • Legal Agent, Anti-Harassment, Non-Discrimination Training
  • Introduction to Organizational Culture

Session Two – Focusing on Yourself

  • Fostering Organizational Culture
  • Establishing Your Personal Leadership Brand (Legacy)
  • Personal Accountability: Ownership VS Victim Mentality
  • Receiving Feedback & Continuous Improvement
  • Leadership Competency Inventory & Analysis

Session Three – Adjusting your approach

  • Empathy and Emotional Intelligence
  • Introduction to the DiSC Model
  • Interpreting Your Own Results
  • Identifying Others
  • Making Intelligent Adjustments to Improve Effectiveness

Session Four

  • Leadership Communication Standards
  • Giving Directions
  • Listening
  • Influencing Others

Session Five

  • Time Management Skills
  • Critical Thinking Skills
  • Problem-Solving Skills
  • Leading Change and Change Implementation

Session six

  • Performance Management Cycle
    (Setting Expectations and Goals, Coaching, and Counseling)
  • Essentials of Corrective Discipline
  • Practice: Conducting Crucial Conversations

Session seven

  • Developing Others through Delegation
  • Inspiring Motivation in Others
  • Recognition and Rewards
  • Presentation Skills for Leaders

Session eight

  • Decision-Making: Critical Thinking Exercise
  • Group Work: Round-Robin Case Studies
  • End of Series: Leadership Presentations


“I found the MODEL Leader curriculum to be an appropriate blend of current topics important for leaders at all reporting and experience levels. The delivery was kept lively through a mix of lecture, real-life examples, video, audience participation, break-out sessions and participant presentation.  Although the curriculum was highly applicable to our training needs, the presentation of the material is what made this an exceptional program. They relay the course materials in an overwhelmingly effective manner through their knowledgeable, dynamic, honest, open and thoughtful approach.  There were several instances where employee growth was occurring in front of your eyes as people stepped out of themselves.  Lastly, the program gave an opportunity for cross-functional exposure at a different level that opened up the door to improved relationships.” –Jeff P., Director of Operations



Best Workplace Solutions is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®. Our MODEL Leader program is valid for 25 PDCs, as listed. Many customized sessions are also be eligible for credits, pending the content selected – contact us for details. For more information about certification or recertification, please visit: http://www.shrmcertification.org.